Effective Date: 8 February 2025
1. Who We Are
Firecracker Oriental Kitchen Ltd (“Firecracker”, “we”, “us”) is a restaurant and food business based in London. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect your information when you use our website, order our products, or contact us.
2. What Data We Collect
We collect only the data we need to run our business:
- Identity & Contact Data: name, email, phone number, billing and delivery address.
- Transaction Data: orders, payments, purchase history.
- Technical Data: IP address, browser type, device type, website usage (via cookies).
- Marketing Data: your communication preferences (if you sign up to updates).
We do not collect sensitive personal data.
3. How We Collect Your Data
We collect your data when you:
- Place an order (online or by phone)
- Create an account
- Subscribe to our newsletter
- Contact us with an enquiry
We also use cookies and Google Analytics to understand website use. Payments are processed securely by Stripe.
4. How We Use Your Data
We use your data to:
- Process and deliver your orders
- Manage your account and respond to enquiries
- Send you marketing (if you have consented or if you are an existing customer)
- Improve our website and services
- Meet legal and tax obligations
You can unsubscribe from marketing at any time.
5. Who We Share Your Data With
We share your data only when necessary with:
- Delivery partners
- Payment processors (e.g. Stripe)
- IT service providers
- Legal authorities if required by law
We never sell or rent your personal data.
6. Data Security
We use security measures such as encrypted payments, secure systems, and access controls. However, no online system is completely risk-free, so please keep your account details safe.
7. Data Retention
We only keep your data as long as needed:
- Orders and invoices: up to 6 years (for legal/accounting purposes)
- Marketing data: until you unsubscribe
- Inactive accounts: up to 2 years
After this, data is securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to how we use it
- Request a copy of your data (data portability)
- Withdraw consent at any time
To exercise your rights, contact us at the details below. You can also complain to the ICO at www.ico.org.uk.
9. Cookies
We use cookies to make our website work, remember preferences, and improve performance. You can control cookies in your browser or via our cookie banner. Some cookies are essential for the site to function.
10. Updates to This Policy
We may update this policy occasionally. If changes are significant, we will post a notice on our website and, if appropriate, email you.
11. Contact Us
Firecracker Oriental Kitchen Limited
Unit 6, Glengall Business Centre
43–47 Glengall Road
London, SE15 6NF
📞 0207 018 0860